Kontaktinformation

Contact Us

Thank you for visiting our website.

If you have any questions regarding products, orders, payments, shipping, returns, refunds, after-sales service, or the use of this website, you are welcome to contact us.

We take customer enquiries seriously and will make reasonable efforts to review and respond to your request within an appropriate period.

1. Customer Support Contact

Customer Support Email:
wiesneskidejarmeuv139@gmail.com

This is our primary customer service contact channel.

For order-related enquiries, we recommend contacting us using the same email address that was used when placing the order whenever possible. This can help us identify the relevant order more efficiently.

2. How We Can Help

You may contact our customer support team regarding matters including:

  • product information;

  • product-related questions;

  • order status;

  • payment issues;

  • shipping and delivery;

  • tracking enquiries;

  • return requests;

  • refund requests;

  • exchanges;

  • damaged or defective goods;

  • incorrect items;

  • after-sales service;

  • website usage;

  • other order or service-related questions.

3. Information to Include in Your Message

To help us identify your order and review your request more efficiently, please provide as much relevant information as possible.

Where applicable, this may include:

  • order number;

  • recipient name;

  • email address used when placing the order;

  • product name;

  • a clear description of the issue;

  • tracking number;

  • relevant photographs or screenshots.

Providing complete and accurate information may help reduce delays in handling your enquiry.

Security Notice

Please do not send unnecessary sensitive information by email.

In particular, please do not provide:

  • your full payment card number;

  • card security codes;

  • online banking passwords;

  • account passwords;

  • other confidential authentication information.

If additional information is required to process your request, we will advise you of an appropriate way to provide it.

4. Customer Service Response Time

We generally aim to respond to customer emails within 1–2 business days.

Business days normally refer to Monday through Friday, excluding public holidays.

Response times may occasionally be longer during:

  • weekends;

  • public holidays;

  • promotional periods;

  • unusually high order volumes;

  • periods of increased customer enquiries.

We will make reasonable efforts to respond as soon as practicable.

5. Returns, Refunds, and Exchanges

If you wish to request a return, refund, exchange, or exercise an applicable statutory withdrawal right, please contact:

wiesneskidejarmeuv139@gmail.com

Please include your order number and relevant details concerning the request.

For detailed information about:

  • return eligibility;

  • the statutory right of withdrawal;

  • return shipping;

  • defective goods;

  • refunds;

  • exchanges;

  • order cancellations;

please refer to our Return & Refund Policy.

6. Shipping and Delivery Enquiries

Please contact us if you experience a shipping or delivery issue, including:

  • tracking information not updating for an unusually long period;

  • delivery taking longer than expected;

  • inability to locate tracking information;

  • a parcel that may be lost;

  • visible shipping damage;

  • receiving an incorrect product.

Where available, please include:

  • order number;

  • tracking number;

  • carrier information;

  • a short description of the issue.

This information will help us review the shipment more efficiently.

For further information regarding processing and delivery times, please review our Shipping Policy.

7. Privacy and Data Protection

If you have questions regarding:

  • personal information;

  • cookies;

  • privacy rights;

  • data access;

  • correction requests;

  • deletion requests;

  • data protection matters;

please contact:

wiesneskidejarmeuv139@gmail.com

For detailed information about how personal information is collected, used, stored, shared, and protected, please review our Privacy Policy.

8. Product Problems or Damaged Goods

If you receive a product that is damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

To help us assess the issue, please provide where available:

  • order number;

  • product name;

  • a description of the issue;

  • clear photographs of the product;

  • photographs of the packaging where relevant;

  • video evidence if reasonably necessary.

We will review the information and provide an appropriate response based on the circumstances and applicable law.

Nothing in this section limits any mandatory rights that consumers may have in relation to defective or non-conforming goods.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

wiesneskidejarmeuv139@gmail.com

Depending on the order status, we may be able to assist with:

  • correcting delivery information;

  • updating contact information;

  • cancelling an order before shipment;

  • reviewing another order-related request.

Because orders may enter processing quickly, requested changes or cancellations cannot always be guaranteed once processing or shipment has begun.

For additional information, please review our Terms of Service and Return & Refund Policy.

10. Other Questions

If your question does not fall into one of the categories above, you are still welcome to contact us.

Please briefly describe your request in the subject line or body of the email and include any relevant order information.

We will review the matter and provide reasonable assistance based on the circumstances.

11. Business and Contact Information

Website Operator:
INV FINANS APS

CVR Number:
74914713

Registered Address:
Københavnsvej 3
4800 Nykøbing F
Denmark

Customer Support Email:
wiesneskidejarmeuv139@gmail.com

Please note that the registered business address is provided for business identification purposes.

If you need to return a product, please contact customer service first and follow the return instructions provided to you. The registered business address should not automatically be treated as the return address unless we specifically confirm this.

12. Contact Summary

For questions regarding orders, products, payments, delivery, returns, refunds, privacy, or after-sales service, please contact:

Customer Support
Email: wiesneskidejarmeuv139@gmail.com

Where your enquiry relates to a specific order, please include the relevant order number whenever possible.

We value customer enquiries and will make reasonable efforts to provide appropriate assistance.

Thank you for visiting our website.