Refusionspolitik

Return & Refund Policy

Thank you for shopping through our website.

We value your shopping experience and are committed to handling order withdrawals, returns, refunds, cancellations, damaged products, and other after-sales matters in a clear, transparent, and reasonable manner.

This policy applies to consumer orders placed through this website.

Nothing in this policy excludes or limits any mandatory rights that consumers may have under applicable law. If any provision of this policy conflicts with applicable consumer protection laws, the applicable legal requirements will prevail.

1. 14-Day Statutory Right of Withdrawal

Eligible consumers in the European Union generally have a 14-calendar-day statutory withdrawal period for distance purchases, except where a legal exception applies.

During this period, consumers may normally withdraw from the purchase contract without providing a reason.

For standard product orders, the 14-day period generally begins on the date when:

  • you receive the goods; or

  • a third party designated by you, other than the carrier, receives the goods.

If an order contains multiple items that are delivered separately, the withdrawal period will generally begin on the date the final item is received.

If you wish to exercise your right of withdrawal, you must send us a clear statement of your decision before the applicable withdrawal period expires.

Customer Service Email:
wiesneskidejarmeuv139@gmail.com

We recommend including the following information in your message:

  • order number;

  • product name;

  • recipient name;

  • a clear statement that you wish to withdraw from or return the order.

You are not required to use a specific form, provided that your intention to withdraw is clearly communicated.

2. Returning Goods After Withdrawal

After notifying us of your withdrawal, if the goods need to be returned, please follow the return instructions provided by our customer service team.

Unless applicable law provides otherwise, the goods should generally be sent back within 14 days after you notify us of your decision to withdraw.

Consumers may inspect the goods in a manner similar to what would normally be permitted in a physical store in order to determine the nature, characteristics, and basic functioning of the goods.

To help ensure smooth processing, we recommend that you:

  • use the original packaging where reasonably possible;

  • return accessories, manuals, and other items supplied with the product;

  • package the goods carefully to reduce the risk of additional damage during return transport;

  • use a shipping method with tracking where available;

  • keep the tracking number and proof of shipment until the return has been completed.

The original packaging is generally not an absolute condition for exercising a statutory right of withdrawal, but the goods should be returned in a reasonable and properly protected condition.

If the value of the goods has been reduced because they were handled beyond what was necessary to determine their nature, characteristics, or functioning, you may be responsible for the resulting loss in value where permitted by applicable law.

3. Return Address

To ensure that returned goods are properly identified and processed, please contact us before sending anything back:

wiesneskidejarmeuv139@gmail.com

If a return is required, we will provide the applicable return instructions and return address based on the order and the product concerned.

Please do not send returns directly to the company’s registered office unless we specifically instruct you to do so.

The registered business address may not be the same as the warehouse or return-processing location.

Returns sent to an unconfirmed or incorrect address may result in delays, failed delivery, or additional handling issues.

4. Return Shipping Costs

Change-of-Mind or Statutory Withdrawal Returns

Where a consumer exercises the 14-day statutory right of withdrawal because they changed their mind, the consumer will generally be responsible for the direct cost of returning the goods, where permitted by law and where this information was properly disclosed before purchase.

Incorrect, Damaged, or Defective Goods

If the return is due to circumstances such as:

  • receiving the wrong item;

  • goods damaged during transport;

  • a product defect;

  • goods materially different from what was ordered;

  • another situation for which we are legally responsible;

please contact us before returning the goods.

Where the issue is confirmed to be one for which we are responsible under applicable law, we will provide an appropriate return solution.

Consumers will not be required to bear reasonable return shipping costs where the law requires those costs to be covered by us.

5. Damaged, Defective, or Non-Conforming Goods

After receiving your order, we recommend checking whether:

  • the correct product and quantity were delivered;

  • there is visible shipping damage;

  • all expected accessories are included;

  • the goods generally match the order information.

If you notice a problem, please contact us at:

wiesneskidejarmeuv139@gmail.com

To help us assess the issue more efficiently, please provide where possible:

  • order number;

  • recipient name;

  • product name;

  • a description of the issue;

  • clear photographs of the product;

  • video evidence where relevant;

  • photographs of the outer packaging where shipping damage is involved.

We will review the information based on the nature of the issue, the condition of the goods, and the applicable legal requirements.

Where appropriate, available remedies may include:

  • repair;

  • replacement;

  • reshipment;

  • price reduction;

  • partial refund;

  • full refund;

  • another remedy required by applicable law.

For EU consumers, statutory rights relating to defective or non-conforming goods remain unaffected by this policy.

6. Statutory Product Guarantee

For goods sold to consumers in the European Union, applicable law generally provides at least a 2-year legal guarantee of conformity.

If a product is defective or does not conform to the sales description, consumers may be entitled to repair or replacement under applicable law.

If repair or replacement cannot reasonably be provided, is not completed within a reasonable period, or causes significant inconvenience, the consumer may, depending on the circumstances and applicable law, be entitled to an appropriate price reduction or termination of the contract with a corresponding refund.

Some countries may provide additional or longer mandatory protection.

Nothing in this policy reduces any statutory rights available to consumers.

7. Refund Amount

If you validly exercise your statutory right of withdrawal and the order qualifies for a refund, we will refund the amount required under applicable law.

For orders covered by the EU statutory withdrawal rules, the refund will generally include:

  • the amount paid for the eligible goods;

  • the standard delivery charges that must be refunded under applicable law.

If you specifically selected a more expensive delivery option than the least expensive standard delivery option offered by us, any additional amount above the standard delivery cost is generally not required to be refunded, unless applicable law provides otherwise.

For partial returns, diminished-value situations, or other special circumstances, the refund amount will be determined in accordance with applicable law and the specific facts of the order.

8. Refund Timing

For valid statutory withdrawal requests, refunds will be processed within the period required by applicable law.

Where legally permitted, we may withhold reimbursement until:

  • we have received the returned goods; or

  • you provide evidence that the goods have been sent back,

whichever occurs first.

Once a refund has been processed, we will notify you through an appropriate communication method.

Refunds will normally be made using the same payment method used for the original purchase, unless:

  • both parties expressly agree to another refund method; or

  • the original payment method cannot be used for the refund.

We will not charge an additional refund fee solely because a refund is being issued.

After a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.

9. Return Procedure

To reduce errors and processing delays, please follow the steps below.

Step 1: Contact Customer Service

Send an email to:

wiesneskidejarmeuv139@gmail.com

Please include where possible:

  • order number;

  • product name;

  • type of request;

  • reason for return or refund;

  • photographs or video if there is a product issue.

Step 2: Order Verification

After receiving your request, we will review the relevant order information.

If the goods need to be returned, we will provide the applicable return instructions.

Step 3: Return the Goods

Please package the goods carefully and return them according to the instructions provided.

Where available, we recommend using a tracked shipping method.

Step 4: Return Inspection

After the returned goods are received, we will review the condition of the goods and the circumstances of the return.

For damaged, defective, incorrect, or non-conforming goods, the matter will be assessed based on the available evidence and applicable law.

Step 5: Refund or Other Resolution

Once the review is complete, we will provide the appropriate resolution based on the circumstances and applicable law.

The outcome will be communicated using the contact details provided with the order or support request.

10. Order Cancellation

If you wish to cancel an order that has not yet been shipped, please contact us as soon as possible:

wiesneskidejarmeuv139@gmail.com

Please include your order number.

If the order has not yet completed processing or been handed over to the carrier, we will make reasonable efforts to assist with cancellation based on the current order status.

Because some orders may enter packing or shipping quickly, cancellation before dispatch cannot always be guaranteed.

If the order has already been shipped, it may no longer be possible to stop the delivery.

In that case, if you have a statutory right of withdrawal, you may follow the withdrawal and return procedure after receiving the goods.

11. Cash on Delivery Orders (COD)

If Cash on Delivery (COD) is available for a particular order, the available payment method will be shown on the product page, cart, or checkout page where applicable.

COD may not be available for every product, region, or order.

For COD orders, please make sure the following information is accurate:

  • recipient name;

  • delivery address;

  • postal code;

  • valid telephone number.

Payment should be made to the delivery provider in accordance with the amount shown in the order confirmation.

If a COD order later qualifies for a refund, there may be no original electronic payment channel available.

In that situation, we will confirm a reasonable and practical refund method with the consumer.

The refund method used will not affect the consumer’s statutory right to receive any refund that is legally due.

12. Exceptions to the Statutory Right of Withdrawal

The 14-day statutory right of withdrawal does not apply to every type of product or contract.

Under applicable law, certain goods may be excluded, including for example:

  • goods made to the consumer’s specifications or clearly personalized;

  • goods that are liable to deteriorate or expire rapidly;

  • sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

  • certain sealed audio, video, or computer software products once unsealed;

  • newspapers, periodicals, or magazines, except subscription contracts;

  • other goods or services that are legally excluded from the right of withdrawal.

We will apply such exceptions only where permitted by applicable law.

Where legally required, information about a withdrawal exception will be provided to the consumer.

The fact that a product may be excluded from the general withdrawal right does not remove any statutory rights the consumer may have if the product is defective, damaged, or non-conforming.

13. Exchanges

If you would like to exchange a product, please contact us and explain your request.

Whether a direct exchange is available may depend on:

  • product availability;

  • product condition;

  • the circumstances of the order;

  • the reason for the exchange;

  • applicable consumer protection rules.

If a direct exchange is not available, we may recommend completing a return and refund first and then placing a new order.

Exchanges resulting from an incorrect, defective, or legally non-conforming product will be handled in accordance with applicable law.

14. Failed Delivery and Refused Parcels

Please make sure that your delivery information is complete and accurate before submitting an order.

If delivery cannot be completed because of circumstances such as:

  • an incorrect address;

  • incomplete delivery information;

  • repeated inability to contact the recipient;

  • unjustified refusal of correctly supplied goods;

the parcel may be returned by the carrier.

After the goods are returned, we will handle the order and any applicable refund in accordance with the circumstances and applicable law.

This section does not limit any statutory withdrawal, refund, or product-quality rights available to consumers.

15. Checking the Status of a Return

If you have already sent a return and would like to check its status, please contact:

wiesneskidejarmeuv139@gmail.com

Please include where possible:

  • order number;

  • return tracking number;

  • carrier name;

  • date the parcel was sent.

This information will help us locate and review the return more efficiently.

16. Contact Information

If you have any questions regarding:

  • order withdrawal;

  • returns;

  • refunds;

  • damaged goods;

  • defective products;

  • incorrect items;

  • exchanges;

  • order cancellations;

  • Cash on Delivery orders;

  • other after-sales matters;

please contact us.

Customer Service Email:
wiesneskidejarmeuv139@gmail.com

Website Operator:
INV FINANS APS

CVR Number:
74914713

Registered Address:
Københavnsvej 3
4800 Nykøbing F
Denmark

For order-specific enquiries, please include your order number whenever possible so that we can identify the relevant order and provide assistance.

17. Policy Updates

We may update this policy from time to time to reflect changes in applicable laws, website operations, logistics arrangements, or customer service procedures.

The current version will be published on this website.

Any update to this policy will not be used to remove or reduce mandatory consumer rights that have already arisen under an existing consumer contract.

Thank you for reading our Return & Refund Policy.